CUSTOMER CARE

Placing an order via the Style Spot E-Store is easy, fast and secure.

To ensure a secure delivery, all parcels must be signed for upon delivery. We highly recommend using a work address for faster delivery. Unfortunately, we do not deliver to PO Boxes.

Our friendly customer service team is available via email at info@style-spot.com or alternatively, you can leave a message on the contact us page.

SHIPPING INFORMATION

All orders are shipped via DHL Express from our shipping distribution depot in Hong Kong. Please allow 24-48 hours processing time before your order is shipped (and an additional 48 hours during sale periods). See below for delivery costs & times. Please allow an extra 2 - 3 days for rural areas. DHL does not deliver to PO boxes and we highly recommend using a work address for faster delivery.

SERVICE	TIME	COST
AUSTRALIA (UNDER $100) DHL Express	3-4 DAYS	$10.00
AUSTRALIA (OVER $100) DHL Express	3-4 DAYS	FREE
NEW ZEALAND (UNDER $100) DHL Express	3-4 DAYS	$10.00
NEW ZEALAND (OVER $100) DHL Express	3-4 DAYS	FREE
USA (UNDER $100) DHL Express	3-4 DAYS	$20.00
USA (OVER $100) DHL Express	3-4 DAYS	FREE
EUROPE (UNDER $100) DHL Express	3-5 DAYS	$20.00
EUROPE (OVER $100) DHL Express	3-5 DAYS	FREE

PLEASE NOTE**

Shipping times for some products may vary. Please check the shipping information listed on the products for accurate delivery times.

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. STYLE SPOT is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Style Spot is not responsible for lost or stolen packages or packages delayed in transit.

If a customer error in shipping address is made during the checkout process, Style Spot reserves the right to charge a reshipment fee of $20.00.

RETURNS & EXCHANGES

We hope you love your new Style Spot purchase!

POLICY

At Style Spot, we want to make sure you are completely satisfied with your purchase. We do our best to provide accurate images and descriptions on our website. If for any reason you are not happy, you are welcome to return your item(s) for a store credit. Store credits are valid for 12 months and can be used on any items in our store.

CONDITIONS

Please contact us within 5 days from the date of delivery. (returns after this period will not be accepted)
Item(s) must be in original condition and must not have been altered, worn or washed with all tags still attached.
Your makeup looks great on you! But unfortunately not on our clothes. We recommend being free of makeup/ fake tan/ perfume and moisturiser when trying your garment on for the first time. Any garments that have been returned with stains or marks will not be accepted and will be returned to you.

Unfortunately, we do not supply return labels and the cost of return shipping is the customer's expense.

HOW TO RETURN

All returns must follow the Style Spot returns process:
1. Please email info@style-spot.com to receive a Return Authorisation (RA Number)
2. Explain your reason for return & if you require an exchange or credit note
3. Upon receiving your RA Number & returns form, please ensure your parcel is sent back to us within 14 days for Australian customers and 21 days for International customers.

*Returns that have not been authorized will NOT be accepted.

*Please allow up to 5 days for your return/exchange to be processed.

Return your goods to:
STYLE SPOT
PO BOX 1180

GREYTHORN VIC 3104
AUSTRALIA

FAULTY GOODS

We have high quality standards and all goods are checked prior to dispatch. However, if you do receive faulty goods please let us know straight away. If possible we will firstly REPAIR or REPLACE faulty items, otherwise a full refund will be provided.
Items damaged from wear and tear will NOT be considered as faulty.